Privacy Policy

Privacy Policy

Effective Date: June 4, 2025

TIMEMORE COFFEE SINGAPORE PTE. LTD. ("Timemore", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our website, place an order, subscribe to marketing communications, contact customer support, or otherwise interact with our services.

Information You Provide Directly

We may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information (processed securely by third-party payment providers)

  • Order history

  • Customer support communications

  • Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

  • Pages viewed

  • Referring URLs

  • Cookie and tracking technology data

2. How We Use Your Information

We use your personal information for purposes including:

  • Processing and fulfilling orders

  • Processing payments

  • Shipping products

  • Providing customer support

  • Responding to inquiries and service requests

  • Managing returns, refunds, and warranty claims

  • Improving our website and services

  • Preventing fraud and enhancing security

  • Conducting analytics and business operations

  • Complying with legal obligations

  • Sending promotional and marketing communications where permitted by law

3. Email Marketing

With your consent, we may send you emails regarding:

  • New products

  • Promotions and special offers

  • Store updates

  • Marketing campaigns

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and website functionality.

Cookies may be used to:

  • Remember your shopping cart

  • Save user preferences

  • Analyze website traffic

  • Measure advertising performance

  • Deliver personalized content and advertisements

When visiting our website, you may be presented with a cookie consent banner that allows you to accept or reject non-essential cookies.

You may also disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Sharing Information with Third Parties

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party service providers as necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping and logistics providers

  • Customer service platforms

  • Marketing service providers

  • Analytics providers

  • Advertising partners

These providers are only permitted to use your information as necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, governmental request, or to protect our rights, property, and safety.

6. Shopify

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that enables us to sell our products and services to you. Your information may be stored through Shopify's data storage systems, databases, and applications on secure servers protected by industry-standard security measures.

For more information, please review Shopify's policies:

Shopify Terms of Service:
https://www.shopify.com/legal/terms

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

7. Payment Information

Payments made through our website are processed by secure third-party payment providers.

We do not store complete credit card or payment card information on our servers.

Payment providers comply with applicable Payment Card Industry Data Security Standards (PCI-DSS), which help ensure the secure handling of payment information.

8. Google Analytics and Advertising Services

We may use services such as:

  • Google Analytics

  • Google Ads

  • Google Shopping

  • Meta (Facebook and Instagram) Ads

These services may use cookies, pixels, and similar technologies to:

  • Analyze website traffic

  • Measure advertising effectiveness

  • Improve website performance

  • Deliver relevant advertisements

You may manage advertising preferences through your browser settings or through the applicable advertising platforms.

9. International Data Transfers

Because we operate internationally and use service providers located in multiple countries, your personal information may be transferred to, processed, or stored in countries outside your country of residence.

By using our services, you acknowledge and agree to such transfers.

We take reasonable steps to ensure that your information receives an adequate level of protection wherever it is processed.

10. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

These measures may include:

  • SSL encryption

  • Secure servers

  • Access controls

  • Regular security reviews

However, no method of transmission over the Internet or electronic storage can be guaranteed to be 100% secure.

11. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

12. Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

  • Accessing your personal information

  • Correcting inaccurate information

  • Requesting deletion of personal information

  • Restricting or objecting to certain processing activities

  • Withdrawing consent where applicable

  • Requesting a copy of your personal data

To exercise these rights, please contact us using the information provided below.

13. Children's Privacy

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete such information.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of such third-party websites. We encourage users to review the privacy policies of any external sites they visit.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon posting on this page. Material changes will be communicated through appropriate means, including website notices where required by law.

We encourage you to review this Privacy Policy periodically.

16. Contact Information

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:

Company Name
TIMEMORE COFFEE SINGAPORE PTE. LTD.

Registered Address
22 Sin Ming Lane #06-76 Midview City
Singapore 573969
Singapore

Business Office Address
Unit 803-804, Phase 1 New Bund Oriental Plaza
No. 512 Haiyang West Road
Pudong, Shanghai
China

Customer Service Email
hello@timemore.com

Return Address (Australia)
4PX RE AUSYDA 951248
Block G2, 391 Park Road
Regents Park NSW 2143
Australia